Wireless Network

What is it

The Wireless Network service provides access for any device capable of connecting via wireless ethernet to the core network.

This is a base infrastructure service with little direct use except as an underlying transport for other services. This service is a requirement to be able to use internet access, file storage and many other UNE corporate systems.

What is included

Technology:

802.11(bg) Ethernet technology

Cabling, physical infrastructure such as access points, switching equipment, routing and Ethernet distribution and transport around the UNE campus.

Activities:

• Maintenance and upgrades of all network equipment on campus.
• Availability monitoring.
• Capacity planning and monitoring.
• IT Service Desk support of end user incidents.
• Technical support of problems.

How is it charged

Available to University Staff and students living in University Residences

Centrally funded

How cost can be
influenced/IT Initiatives

• Service is not currently charged.

Service Conditions, Support,
and Availability

• Critical Business Systems support for campus network.
• Business Hours support for end user and client issues.
• All support requests and incidents to be lodged via the CRM or the I.T. service desk located in the ITD building or the Library.
• ITD responsibility for service provision ends at the access point, customer equipment does not fall under ITD responsibility.