Videoconferencing Support

What is it

The Information Technology Directorate manages a videoconferencing facility for educational, promotional and administrative purposes. Videoconferencing enables people at different locations to interact in real time, using two-way video and audio transmitted over special telephone lines or the World Wide Web. It provides a 'see, listen, show and talk' capability which is close to real 'face-to-face' communications.

Videoconferencing can link you to an extensive network of sites around Australia and internationally. We can link you to just a single site or to several sites simultaneously.

Our studio accommodates up to 15 people and is suitable for teaching, interviewing and meetings. You can conduct:

• tutorials and demonstrations
• postgraduate supervision meetings
• administrative or research project meetings
• consultations
• training activities
• product launches
• promotional activities
• job interviews.

What is included

Technology:

Tandberg media bridge.

Tandberg Content Server.

Various model Tandberg studio and desktop units ranging from double large plasma screens to small desktop units.

Integrated management suite for the provision of uniform services, alias lists and firmware upgrades.

Activities:

• Booking service for arranging videoconferencing sessions between UNE and another entity.
• Technical and set-up support during your videoconferencing session.
• Maintenance and upgrades of all VCF equipment.
• Capacity planning and monitoring.
• Onsite support within ITD of end user incidents.
• Contractor management for the provision of adds, moves and changes to customer endpoints.

How is it charged

Available to University Staff and Enrolled Students

Where charges are incurred by the University to hire services they will be passed on.

UNE VCF services are centrally funded.

How cost can be
influenced/IT Initiatives

• When planning VCF calls and sessions consult with support to make sure the service is as low cost as possible. If done correctly VCF facilities can be free to use.

Service Conditions, Support,
and Availability

• Business Hours Support
• Support requests and bookings are to be lodged by contacting the VCF support officer via phone or email.
• Provision of a cost code prior to commencing a VCF session or booking.