Vendor Management

Vendor Management is part of the Governance Services Set.

What is it	Liaison and relationship management with providers of IT services to, negotiate, define, measure, implement and manage and report on provision of services to the University, including measurement of performance statistics.
What is included	Technology: n/a Activities: On-campus telephone and Internet services, mobile devices, computing hardware (as defined in http://www.une.edu.au/it-services/staff/hardware/maintancecomp.php) , software licences (as defined in: http://www.une.edu.au/it-services/staff/software/), corporate software licences (by arrangement), network cabling, on-site desktop support, software development services (by arrangement).
How is it charged	Unit Type (primary cost driver)	Unit Rate
		Centrally Funded
How cost can be influenced/IT Initiatives	Purchase within the standard operating environment .
Service Conditions, Support, and Availability	Business Hours Support by emailing itoffice@une.edu.au ITD will only manage vendors of ICT services and services within the standard operating environment as per the University policy at: http://www.une.edu.au/policies/pdf/standardoperatingenvironmentpolicy.pdf

UNE - IT