UNEweb – Web Design and Maintenance

What is it

Support Services have a team of staff skilled to assist business units with the development and management of web sites.

What is included

Technology:

Interwoven Teamsite Content Management System, Clients need a web browser (Firefox latest version recommended), Java run-time environment installed in the browser. If accessing off-campus, login using a UNE modem, or use the UNE desktop via the Citrix thin client (UNE domain login).

Activities:

• Web Strategy,
• Information Architecture,
• Accessibility,
• User Interface Design,
• Template Customisation,
• Web Analytics & Site Analysis,
• Web Hosting,
• Training,
• Search Engine Maintenance

How is it charged

This is a web content and maintenance service.

The Web content and maintenance service is Centrally Funded.

New development may incur a cost which will be advised and negotiated prior to the job commencing.

How cost can be
influenced/IT Initiatives

• Support cost is reduced if recommended browser and versions are used.
• Use of online support and help before contacting the Web Team for problems.

Service Conditions, Support,
and Availability

• Content Management system is available 24hrs x 7 except during scheduled maintenance.
• User support is available during Business Hours support by logging a request to cmsadmin@une.edu.au
• Requests should be logged to cmsadmin@une.edu.au, allow 2 working days for initial response and a week for work to be completed.
• Ensure that staff who use the system have had training and abide by relevant policies and guidelines found at: http://www.une.edu.au/policies/pdf/web.pdf