Phones

What is it

Telephone service available on Campus including the Residential system. This service includes:

• Digital (at cost) or analogue (funded – no cost) phone handset
• PABX provisioning and support
• Phone list
• Voice mail facilities
• Telephone reception service
• Account management of provider
• Internal billing
• Call forwarding and other similar features
• Group number setups
• Emergency phone line provision to elevators and similar equipment

What is included

Technology:

Alcatel PABX system with support for voicemail and other advanced phone features.

Voice over IP gateways and multiple path phone routing to support lower calls costs.

Activities:

• Maintenance and upgrades of all phone and PABX equipment.
• Availability monitoring.
• Capacity planning and monitoring.
• IT Service Desk support of end user incidents.
• Technical support of problems and outages.
• Contractor management for the provision of adds, moves and changes to customer endpoints.
• Provision of handsets (analogue), digital at cost
• Telephone reception services
• Voice mail and telephone reception service
• Account management and internal billing.

How is it charged

Available to University Staff, PhD Research students working in Faculties, and those Students in Residential Colleges

Maintenance and upgrades of phones and phone services is a charge-back service.

Phone calls (usage) is a pass-through service.

Balance of services are centrally funded.

How cost can be
influenced/IT Initiatives

• Limit STD and Overseas calls. Possible limit the phones capable of making such calls.
• Use email or instant messaging to reduce the number of off campus phone calls made.
• Use Video Conferencing facilities instead of conference calls. These can be free under the correct circumstances.

Service Conditions, Support,
and Availability

• Critical Business Systems support
• All support requests and incidents to be lodged via the CRM or the I.T. service desk located in the ITD building or the Library.
• Self provisioning of phone services to be completed by the Phone contractor work form.