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Phone Calls - Usage
Phone Calls - Usage is part of the Business Pass Thru Services Set.
What is it | ITD provides an internal charge-back service to pass through the costs of telephone usage for both moible and landline services back to individual departments. This includes the charges incurred for mobile device data plans. |
What is included | Technology: Land line: Alcatel-compliant digital phones.
Mobile service - The mobile service must be on the University’s account with Telstra. Activities: - ITD receive the Service providers’ accounts, verify them for accuracy and then pass the charges through to departments via Finance One.
- Detailed call charges are available in the Call Accounting System for registered users.
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How is it charged | Unit Type (primary cost driver) | Unit Rate |
Charge based on use. | Carrier rate |
How cost can be
influenced/IT Initiatives | - Ensure that mobile devices have relevant and appropriate data plans.
- Limit use of mobile devices when land line services are available.
- Advise ITD when staff have left and telephones (mobile and land line) are no longer required.
- Do not subscribe to services that charge premium rates.
- Mobile devices on the University account automatically have ‘subscription’ services disabled at delivery.
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Service Conditions, Support,
and Availability | - Telephone services based on service availability of the Service Provider.
- Pass-through charges for these services are available in departmental accounts in the month following use.
- Analogue handsets and Digital handsets are provided at cost.
- To change the cost code, the access level, or cancel land lines or mobile services email: servicedesk@une.edu.au. Please allow 48 hours notice (business days).
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