Network Connections

What is it

The Network Connection service provides access for any device capable of connecting via ethernet to the core network. This is a base infrastructure service with little direct use except as an underlying transport for other services. This service is a requirement to be able to use internet access, file storage and many other UNE corporate systems.

What is included

Technology:

802.1 Ethernet technology Cabling, physical infrastructure such as wall ports, switching equipment, routing and Ethernet distribution and transport around the UNE campus.

Activities:

• Maintenance and upgrades of all network equipment on campus.
• Availability monitoring.
• Capacity planning and monitoring.
• IT Service Desk support of end user incidents.
• Technical support of problems.

How is it charged

Available to University Staff

Available to Students in Residential Colleges

New network connections at cost.

All residential rooms have a network connction paid for by the Residences.

How cost can be
influenced/IT Initiatives

• Reduce the number of active ports required, by not having unnecessary equipment connected to the network.

Service Conditions, Support,
and Availability

• Critical Business Systems support for campus network.
• Business Hours support for end user and client issues.
• All support requests and incidents to be lodged via the CRM or the I.T. service desk located in the ITD building or the Library.
• ITD responsibility for service provision ends at the wall port, patch leads and customer equipment does not fall under ITD responsibility.
• Users must comply with the Rules for use of the University’s computing and communication facilities at: http://www.une.edu.au/policies/pdf/rulesofusecomputingcommunicationsfacilities.pdf