Mobile Phone Support

What is it

Support Services provides mobile device support to University Business Units and Staff. Our services extend to: Mobile device procurement & connections, moves-add-changes, Mobile device plan management, reporting and billing.

What is included

Technology:

Limited to models of devices as listed on the University’s mobile device order form at: http://www.une.edu.au/it-services/staff/phone/.

Activities:

Mobile device procurement & connections, moves-add-changes, support for mobile device account issues.

How is it charged

Available to University Staff

Centrally Funded

How cost can be
influenced/IT Initiatives

• Purchase standard devices as listed on the mobile device order form at http://www.une.edu.au/it-services/staff/phone/. These are devices for which the University has negotiated a discount rate.
• Where a data plan is in place, ITD will monitor the effectiveness of the data plan and advise the user where a more appropriate plan may be applicable.
• Staff who are travelling overseas are advised to be aware of costs for voice calls and data usage. Use of a mobile device whilst overseas is not included in any voice or data plans that are applicable in Australia.

Service Conditions, Support,
and Availability

• The mobile device order form is available online 24hrs x 7 days at: http://www.une.edu.au/it-services/
• Support for this service has Business hours support from the Service Desk on ext 5000 or email: servicedesk@une.edu.au.Mobile phone deliveries are at the discretion of the vendor – you should allow 7 working days for delivery.
• For enquiries regarding telephone features and functionality we will direct to Telstra.