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Internet Usage
Internet Usage is part of the Business Pass Thru Services Set.
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What is it
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Staff and Students are currently provided with a quota for internet use (see Internet Access).
Use over this quota is charged at a nominated rate based on the AARNet charge rate (plus GST where applicable) and is either charged to the department (staff, affiliates and PhD by Research) or the individual (students, and PhD by coursework), or associated entity directly.
Note that the AARNet charge rate is different for Associated entities from the member rate for UNE.
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What is included
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Technology:
Proxy servers
DNS Firewalling and ‘on the wire’ virus and packet inspection.
Rate limiting and sharing of services.
No provision for Mobile access such as 3G, NextG, HSDPA et al.
Spam filtering
Activities:
- Maintenance and upgrades of all network equipment on campus.
- Availability monitoring.
- Capacity planning and monitoring.
- IT Service Desk support of end user incidents.
- Technical support of problems.
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How is it charged
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Unit Type (primary cost driver) |
Unit Rate |
| University staff, affiliates, and PhD student (by Research) working in Faculties. |
Above quota use is charged to departmentsat $7 per Gigabyte |
| Available to Enrolled Students and PdD (by coursework) students |
Above quota use is charged to the student at $7 per Gigabyte plus GST. |
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Approved Associates of UNE.
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Based on AARNet rate.
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How cost can be
influenced/IT Initiatives
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- Avoid websites with large amounts of video such as youtube, in order to reduce the amount of incoming data you use.
- During 2009 ITD will implement a charging system allowing users who exceed their quota to pay online to increase their quota.
- During 2009 AARNet are releasing a different charging model. ITD will be assessing this for cost effectiveness based on the University’s current use patterns and implementing if there is a cost imperative to do so.
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Service Conditions, Support,
and Availability
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- Available 24hrs x 7 days to staff, students and affiliates of UNE. Except during scheduled maintenance.
- User registration online (for students) or at the Service Desk (staff/special accounts will provide for internet access immediately).
- Access to the Internet is only influenced by UNE as far as the UNE’s network border. Service outages outside the Universities network border may and will occur though every effort will be taken to configure the UNE network in such a manner as to minimise these problems.
- All support requests and incidents to be lodged via the CRM or the I.T. service desk located in the ITD building or the Library.
- A cost code must be nominated against all UNE Identities in order for Internet Access to be available.
- University Code of Conduct applies when using this service or representing the UNE via the internet.
- Support for this service is available during Service Desk Support hours on extension 5000 or byor email: servicedesk@une.edu.au. Users must agree to comply with the University’s Rules for the Use of Information and Communication services at: http://www.une.edu.au/policies/pdf/rulesofusecomputingcommunicationsfacilities.pdf
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