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Glossary

Affiliate

A person, other than a student, HDR student or staff member, who is aregistered user e.g. contractors, honorary appointments, visiting staff and students of other educational institutions, who have been provided with a University username and account.

Associates and Associtated Entitites.

A corporation that is a subsidiary of the University (as defined by the Corporations Act 2001) whose operations are related principally to educational and/or research purposes; and enrolled students of a corporation within this definition.

Business hours support.

9am to 5pm response to support requests, Monday to Friday only, excluding University and Public holidays.
For storage and email services: 3 month rolling window of backups, with nightly incremental backups.
Support requests are dealt with in a priority order assessed by staff.
Outages and system functionality issues fixed in a priority order as assessed by staff.

Service Desk support.

Termtime: 8.30 am - 7:00 pm (Monday - Thursday), 8.30 am - 5.00 pm (Friday)
Holidays: 8.30 am - 5.00 pm (Monday - Friday)
Weekend support is available for students during term and residential school weekends on Saturday and Sunday between 1.00 pm and 5.00 pm in Dixson Library.

Critical Business Systems support.

24x7 hour response to problems.
Best effort to fix out of hours problems, with no guarantees of resolution until business hours.
Support requests are dealt with in a priority order assessed by staff.
Outages and system functionality issues fixed as a highest priority.
For storage and email services: 3 month rolling window of backups, with nightly incremental backups.

UNE Identity authentication

A correct UNE username and password as deployed via one of the following systems provided by ITD:

  • Centralised LDAP server system
  • Centralised Radius servers
  • Windows Active directory
  • CAS Authentication web service