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Departmental File Storage

Departmental File Storage is part of the End User Services Set.

What is it

This service is to provide a reliable, access controlled file and data repository for the use of UNE departments to store valuable business data that does not fit into one of the other University systems such as Trim, Callista or Finance1.

This service offers reliability and recovery beyond what is available on a local desktop computer, with provisions for life cycle management, capacity planning, backups and disaster recovery built in.

What is included

Technology:

Availability of data via a UNE identity authenticated Microsoft Windows shared drive.

Activities:

  • ITD Service desk assistance with UNE Identity management.
  • Access to systems as well as general usability issues.
  • Restores of data from the backup system upon request.
  • Provision of extra storage space upon request.
  • Migration of data to new server room technologies as required to expand capacity and perform upgrades.
  • Capacity planning for University storage requirement growth.
  • Testing and maintenance of data backup and restore systems to ensure availability and recovery targets are obtainable.

How is it charged

Unit Type (primary cost driver) Unit Rate
Available for University staff Quota of 1GB per business unit centrally funded. Additional storage at $19 Per Gigabyte per annum.

How cost can be
influenced/IT Initiatives

  • Storage of documents inside the official UNE document management system, i.e. Trim; will reduce costs as Trim is not charged to departments directly.
  • Long term storage of low usage documents inside compressed formats, e.g. ZIP files; will reduce storage space and therefore costs.
  • Only store information on the managed storage space that has University value. Anything that is non essential, trivial or personal can be stored locally. This will reduce storage space and therefore costs.

Service Conditions, Support,
and Availability

  • Business hours support.
  • All requests for support, adding storage to a departmental area, access control changes and other requests are to be logged via the ITD Service desk at servicedesk@une.edu.au.
  • Allocations of storage will be performed upon request. Storage may not be available immediately, a response on availability will be provided within 3 working days after request submission.