Email for Students

What is it

Unix mail system and Mailling list services.

This student mail system establishes an email account for every enrolled student, prospective student and staff member. This system is an officially endorsed communications method with students and they are expected to read any email sent here.

Mailing lists provide a simple means of distributing email to multiple recipients with extra facilities such as archiving, moderation, user authentication and digests.

What is included

Technology:

Retrieval of email from the server via standard internet protocols including secured and unsecured POP3 and secured and unsecured IMAP4. Provision of a webmail service over a secured link for reading of eMail via a standards compliant web browser.

Activities:

• Maintenance and upgrade of servers and applications.
• Capacity planning.
• Service desk based support of end user incidents.
• Technical support of problems.
• Backup and recovery planning, testing and maintenance.

How is it charged

How cost can be
influenced/IT Initiatives

• This service is not cost recovered and hard limits apply to capacity to prevent over subscription, therefore end users are unable to influence costs.

Service Conditions, Support,
and Availability

• Critical Business systems support.
• Accounts are provisioned as part of the UNE identity creation process within 1 hour of the application being completed at the service desk.
• All support requests and incidents to be lodged via the CRM or the I.T. service desk located in the ITD building or the Library.
• Accounts are automatically archived upon account closure. Restoration of account upon returning to the University is not guaranteed.