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Email and Calendaring for Staff

Email and Calendaring for Staff is part of the End User Services Set.

What is it

All UNE Staff (including casuals) are provided with a centrally maintained and provided email account. Staff are either provided with an Exchange mail account or a standard email account (POP and IMAP mail) on the University's mail server. Note that POP and IMAP mail accounts are being phased out during 2009.

The supported mail clients for Exchange include Microsoft Outlook 2007, approved Windows Mobile Smartphones and Microsoft Entourage or Office 2008 for Macintosh desktops.

What is included

Technology:

MS Office 2007 (PC)
Entourage or Office 2008 (Mac)
Exchange Server Infrastructure

Activities:

  • Maintenance and upgrade of Exchange server infrastructure
  • Capacity and Disaster Recovery planning.
  • Regular backups and backup tests.
  • First level support via Service Desk
  • Technical support via Infrastructure Services

How is it charged

Unit Type (primary cost driver) Unit Rate

Available to University Staff

 Centrally funded

How cost can be
influenced/IT Initiatives

  • All instances of Windows be joined to the Central IT domain.
  • Regular maintenance of email folders to reduce the size of the stored data files.
  • Versions of Windows Office and Entourage kept at supported levels and patched to a current level.
  • Train staff in Office and Exchange via ODU training courses for greater R.O.I into calendaring functionality.

Service Conditions, Support,
and Availability