Desktop Support (VIP)

Desktop Support (VIP) is part of the End User Services Set.

What is it	Support Services provides VIP Desktop Support for selected VIP clients (VC, DVC, PVCs, COO, CDO)
What is included	Technology: n/a Activities: On-site desktop support for hardware (including mobile devices) and software for the Senior Executive of the university and administrative support staff in the Vice Chancellor’s units.
How is it charged	Unit Type (primary cost driver)	Unit Rate
	VIPs	VIPs
How cost can be influenced/IT Initiatives	Standardised operating environment Standardised mobile devices used by VIP’s
Service Conditions, Support, and Availability	To request VIP support, please contact the IT Service Desk on ext 5000 or email: servicedesk@une.edu.au Available Business Hours Support

UNE - IT