Access Centre Support

What is it

ITD, in conjunction with the Student Centre, provide a lab environment as several regional towns around the New England area at which students can access high speed data networks to UNE, high speed internet access, printing, modern terminals, video conferencing and wireless network access.

This system was installed so that regional users would be able to have the same advantages and experience as on campus or metropolitan users can enjoy.

What is included

Technology:

High speed WAN access provided over an underlying Telstra GWIP service.

HP Thin client solution provides remote desktops to students via Citrix.

Tandberg video conferencing units using IP based connections.

Activities:

• Infrastructure Services:

  • Remote monitoring and testing of systems for availability and performance.
  • Planned upgrades of the Citrix environment.
  • High level technical support for technical issues only.

• Service Desk:

•  
  • End user support and incident resolution

• Student Services:

•  
  • Deployment of equipment.
  • Onsite Incident resolution
  • End user support and incident resolution

How is it charged

Access Centre

Centrally Funded

How cost can be
influenced/IT Initiatives

• This service is not charged to the end user or departments
• Cost is distributed over many access centres and the environment scales such that adding extra access centre incurs a less then linear increase in cost.

Service Conditions, Support,
and Availability

• Business Hours support
• Support requests and incidents are to be logged via the Service Desk located in the ground floor of the ITD building or the Library; by email to servicedesk@une.edu.au; or by phone on number 02 6773 5000 (internal extension 5000)