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IT Service Catalogue

The Service Catalogue describes the services offered to the  University community by the Information Technology Directorate (ITD), the conditions of IT Service provision and the cost to deliver those IT Services.

Each IT Service listed is described with the following key elements of information:

  • Description – what is the Service
  • What is included – what ITD provides or does to make the Service happen
  • How is the Service costed charged for – the basis for the Unit Rate and usage tracking for billing
  • How can you influence the base cost or manage consumption
  • Service level specifics (conditions of service delivery)
  • Who to contact about a particular service (either a list as an addendum or named under each Service).

Contents

Notes

University of New England ITD provides Services on a "net" cost recovery basis.  Services are costed and hence "priced" at budget time based on the projected demand for those services by the Faculties/Directorates - University of New England ITD determines the expected costs to meet that demand and sets the budget accordingly.

Variations in demand during the year relative to the forecasts could affect the IT cost for Services and hence the "price".  In some cases, this may result in University of New England ITD and/or the Business bearing more or less IT cost than was budgeted.  Decisions on responding to such variances will be made at the time, rather than setting absolute guidelines in this Catalogue.

Some Services will be billed as budgeted, while others will follow a "user pays" methodology.  This information is noted against each Service listed in this Catalogue.

End User Services

Those services intended to support individuals with personal support and service access tools.

Network Services

Those services intended to provide end users with access to network and phone services.

Application Services

Fully managed, part managed and licence only applications provided by ITD.

Hosting Services

Services to support Business applications maintained by the Faculties/Directorates, these services offer technical infrastructure, processing power, storage management and operations in a controlled environment.

Business Pass Thru Services

Services directly driven by individual Business requests or operational decisions, including project support requests and data and phone call communications costs based on usage by the business.

Teaching Space Services

Services to provide Access Centre and LAB facilities.

Ad Hoc and Project Services

Time and Materials related consulting and named funded projects

Governance Services

Services that are mandated at the corporation level, including Corporate Communications systems and IT Compliance & Governance activities (service management, strategy and business operations).

Addendum - Business Application Portfolio Lists

 

Not all Applications supported are specifically identified and costed in the IT Service catalogue.  These "smaller" or non-critical applications are represented as a "Portfolio" collection of Applications for each major Faculty / Directorate.

Glossary

Printable Service Catalogue

Download entire Service Catalogue (pdf, 952 KB, 72 A4 pages)

Further Information

If you require help or further information about the Catalogue, please contact:

Support Services, ITD

Email: servicecatalogue@une.edu.au