Contact IT Service Desk

AskUNE:      
Telephone: +61 (2) 6773 5000
In person:  Ground floor of the Dixson Library. 

Termtime: 8.30 am - 7:00 pm (Monday - Thursday), 8.30 am - 5.00 pm (Friday)

Holidays: 8.30 am - 5.00 pm (Monday - Friday)

Weekend support is available for students during term and residential school weekend on Saturday and Sunday between 1.00 am and 5.00 pm.

Before contacting us:

To aid us in helping you, please try the following before contacting the Service Desk:

• Check that all of the cables are plugged in (eg. power, phone, ethernet).
• Restart your machine and try again.
• If the problem happens again, write down the exact wording of the error message you see on your screen. Knowing the message can assist the IT Service Desk personnel in identifying the problem.

Tip: You can take a screenshot of the error message by hitting ALT + PRINT SCREEN (PC) or Command+Shift+4+Capslock (Mac). This will copy the active window to the clipboard from where you can paste it into a Word document. Save the document and attach it to the AskUNE request.

If you call us:

• Have your student/staff number handy. This will help us to find your record quicker.
• Have the information regarding your computer ready (i.e. type of computer [PC or Mac], name of software that is having problems, etc.).
• What are you trying to do and what happens.
• Are there other computers affected in your area.
• Remember that not all problems can be solved quickly. Research may have to be done in order to solve your problem, so your patience is appreciated.