Sub sections:
Network Setup
Setup instructions
To connect to the UNE network, you require a valid UNE username and password and a computer with a network card. Antivirus software must be installed before you attempt to connect; if you do not have current antivirus software you can download UNE's Sophos for free here).
The operating systems supported are listed below. Please click on the OS to download the setup instructions for your computer.
A booklet for college students with information about connecting in the colleges can be found here.
SETUP INSTRUCTIONS
If you are a staff member or visitor at UNE, please use the instructions below for your OS. If you need help setting up your computer on the network, please contact the IT Service Desk for advise
- Windows XP SP3 - (Service Pack 3 MUST be installed to connect to the network)*
- Windows Vista
- Windows 7
- Windows 8
- Mac OS (10.4+)
- Linux (Ubunutu)
What do I need to do to connect to the network
Follow the instructions above for your operating system - you no longer need to register your computer on the network before you can use it to connect. You also no longer require proxy settings to access the internet.
My username is not accepted on the network
If you password has not changed since early 2007, please go to the "Accounts" tab in MyUNE to reset your passwords and activate the network service (wired and wireless) on your account.
I run Vista Home on my student computer and cannot seem to authenticate
Please make sure that you have the latest Vista Service Pack (SP2) installed AND have run the latest Windows updates. Earlier version of Vista Home have problems connecting and need to be updated to connect. Vista SP2 CDs are avaialbe from the Service Desk in the Learning Commons, or check with your college IT officer.
I have done all of the above (Vista SP2) and can still not connect or connect intermittently. What can I do?
If you are a student in the Colleges and are running the updated version of Vista, an additional patch may be required.
1) Make sure that the computer is running Vista SP2
2) Leave the network cable connected
3) Run the Microsoft fix-it for Vista SP2
4) Restart the computer (with the cable connected)
5) Check the connection. If it is still not connecting, then go to step 6
6) Right-click the active Local Area Connection and select Properties. In the properties box, select "install" -> "Protocols" -> "Reliable Multicast Protocol"
I have restarted my Mac and can now no longer connect to the network
Macs have to be authenticated manually after each restart. Click on the Apple in the top left, select System Preferences, then Network. Highligh the Ethernet connection on the left and click on "Connect" next to 802.1x on the right. Authentication takes around 90 seconds.