Becoming an Agent
International marketing and Pathways may strategically approach agents and advisors directly and invite them to become an agent or advisor for the University. Otherwise, prospective agents must apply to become an authorised agent of the University. Prospective advisors must only be invited to apply.
Application Process
The Agent Application Form and supporting documentation may either be posted to:
Attention: Agent Application
Director, International Marketing and Pathways
The University of New England
International Precinct
Armidale
NSW 2351
AUSTRALIA
Or, emailed with attachments to: imp@une.edu.au
Each application takes approximately four weeks to assess and the decision of the Director, International Marketing and Pathways is final.
Prospective Educational Advisors must only be invited to apply by the Director of International Marketing and Pathways and will be required to attend for interview.
Agent Agreements
In the event of the application being successful, an Agent Agreement or an Educational Advisor Agreement shall be prepared in duplicate for execution and exchange. In the event of the application being rejected, notification will be forwarded and the decision recorded on file.
Upon execution of the agreement
- the agent's or advisor's details will be entered on IM&P's Agent's Register
- the agent's or advisor's details will be recorded on IM&P's Website (Authorised Agents Listed by Country) http://www.une.edu.au/imp/agents/
- a hard copy of the agreement will be placed on file in IM&P
- the signed copy of the agreement (returned by the agent/advisor) will be forwarded to the University's Records Management Division for filing.
Certificate of Appointment
Once the agreement has been executed, the agent or advisor will be sent a framed Certificate of Appointment as a duly appointed and authorised representative of the University for the purpose of recruiting international students.
All certificates will be signed by the Director, International Marketing and Pathways and show:
- the agent's business name and country
- the period of appointment
- CRICOS Provider Codes for the University and the English Language Centre (ELC).
Information and Updates for Agents
All agents or advisors will receive an electronic copy of IM&P's monthly 'Student Recruitment Newsletter'. The purpose of this newsletter is to keep agents, scholarship bodies and others briefed on course changes, news at UNE, intending country visits by IM&P staff and University academics, changes to visa requirements, application processing reqirements, enrolment dates etc.
Regular contact will be maintained by IM&P staff with agents to ensure that they are kept up to date with all relevant information in relation to the provision of services.
All agents and advisors will be encouraged to contact the Admissions Officer, International Marketing and Pathways regarding the status of student applications.
As part of keeping agents and advisors up to date, IM&P encourages and supports visits to UNE as much as possible. Such visits will include Armidale and surrounds, accommodation, campus and faculty tours, product knowledge briefings by faculty experts, briefings of IM&P procedures including Admissions, meetings with students, briefings on legislative and visa changes, services provided to international students etc.
Monitoring the Performance of Agents
Reviews of all agents and advisors will be conducted by the Director, International Marketing and Pathways on an annual basis. Reviews will include:
- Conformity with contractual requirements
- Quality of counselling and other information provided to students
- An evaluation of activity undertaken by UNE with the agent
- Drafting of the next Annual Business Plan with the agent and in accordance with IM&P's Country Plans.
The Director, International Marketing and Pathways will forward a brief report to the agent/advisor with appropriate comments and actions, together with the Annual Business Plan for signing.
As part of the monitoring of agent's activities and to assist them to effectively carry out the performance of their services, IM&P will endeavour to visit the majority of 'Primary' agents to:
- Undertake product briefings, including course requirements for entry etc.
- Inspect the premises to ensure that an appropriate image is presented
- Meet with counsellors to assess their performance in advising students
- Review the display of UNE promotional materials
- Assess the agent's knowledge of and conformance with the "National Code" and other legislative requirements relating to the provision of their services.