Making An Appointment
How do I Access Counselling Services through the Employee Assistance Program?
To make an appointment for counselling, please call Centacare on 02 6738 7200 between the hours of 8am and 5pm Monday to Friday. You must let the receptionist know that your appointment is part of the UNE Employee Assistance Program.
If you require urgent counselling, please make the receptionist aware of this when you call to make an appointment. Appointments are usually available between 24-48 hrs after contacting Centacare.
Where and How Does Counselling take Place?
Appointments are offered at the Centacare offices at 3/150 Rusden St Armidale or, in some circumstances, can be conducted by phone. You can discuss this with the Centacare receptionist when you call to book your appointment.
If you prefer to see a counsellor in Tamworth, this can be arranged. However, you will need to make your own travel arrangements and Tamworth appointments must be made for first thing in the morning or near the end of the day to limit the time you need off work. A maximum of half a day away from work is the usual allowance for Tamworth appointments.
Are the services provided through Centacare non-sectarian and available to staff of any religion or belief?
Yes. While Centacare NENW operates under the auspices of the Catholic Church, services are provided to all regardless of race, age, gender or religious denomination.
After Hours Emergencies
If you are in need of urgent counselling help out of business hours you can contact:
- Lifeline (24 hrs) phone: 131114 or 6771 3372
- Armidale Community Health Team (Clare House) phone: 1300 669 757
- Salvo Care Line (24 hrs) phone: 1300 363 622
- Additional Help