Getting Support
At UNE you get more than just a degree:
Your handy reference to UNE student support services
The UNE Experience Stays With You For Life
Contents
- Austudy and Youth Allowance
- Academic Skills Office
- Accommodation and Casual Work
- Career Development
- Chaplaincy
- Counselling
- Disabililty Card
- Disability and Special Needs Support
- International Services
- IT Help
- Library
- Medical Centre
- Oorala Aboriginal Centre
- SHAPES (Sexual Harassment and Assault Peer Education and Support)
- Student Assist
- Student Centre
- Student Equity
Austudy and Youth Allowance
The Armidale Centrelink office is situated at 246 Beardy Street, or you can claim your Youth Allowance and Austudy using the Centrelink online self service.
Log on to www.centrelink.gov.au
Navigate to “Online Services’
Scroll down to ‘Register for online services’
Follow the prompts to complete your registration and claim.
Academic Skills Office
The Academic Skills Office is a smart option for building your skills in study, research and writing. Workshops, Individual Consultations, Resources. Visit www.une.edu.au/aso
Whether you’re moving from high school to university or haven’t studied for a while, you will need a whole range of skills to do well at university. The Academic Skills Office (ASO) can put you in the driver’s seat.
We offer free and confidential consultations, workshops and support for your specific area of study via the Faculty Mentor Program. Visit www.une.edu.au/aso for more information and while you are there check out our helpful resources and interactive activities.
Accommodation and Casual Work
For help with off campus accommodation, part time and casual work, Services UNE can help you. Their Student Support office is located in Central Courtyard next to the Credit Union. They also provide The Breather (upstairs in the Bistro) where you can relax and get a free cup of tea or coffee. For postgraduate students there is the Postgraduate Centre. Advocacy and welfare assistance is also available from Services UNE.
Career Development
Careers staff are available to assist UNE students with information and advice relating to their course selection and career planning. Visit www.une.edu.au/careers/ and The Job Blog http://blog.une.edu.au/jobblog/
Chaplaincy
Chaplains provide a range of faith-based activities open to everyone. For further information visit www.une.edu.au/campus/chaplaincy/ or contact
- stmarks@une.edu.au,02 6773 2029 (Anglican),
- c.duxbury@arm.catholic.edu.au,02 6773 2858 (Catholic),
- jredman@une.edu.au, 02 6773 3739 (Uniting),
- mosque@une.edu.au 02 6773 5151 (Muslim)
Counselling
Did you know the counsellors at Student ASSIST provide free and confidential counselling to students for a wide range of concerns? Things like
· Relationships starting and ending
· Shared living
· Study difficulties like procrastination
· Depression and /or anxiety
· Homesickness and adjusting to uni life
· Increasing your social confidence
· Alcohol and other drug problems
· Coping after an assault or other trauma
Contact Student ASSIST on 02 6773 2897
Disabililty Card
2008 saw the introduction of the Disability Card. You need to complete a Special Needs Form, provide the necessary supporting documentation, and the signed Student Agreement for Reasonable Accommodations. Once these have been received by the Student Assist Disability Office, the student will be issued with the card. The card is intended to assist students when requesting possible adjustments from Unit Coordinators, requesting photocopies from the library or assistance in retrieving books from shelves, etc. It is important to realise that when negotiating adjustments, students are aware that they must complete the inherent requirements of the specific units; therefore, the card is not intended to be used in a way that will allow the registered student to obtain an advantage over other students. To find out more about obtaining a Disability Card, please contact the Disability Officer in Student Assist on 6773 2897.
Disability and Special Needs Support
Special needs support for students with temporary or ongoing disabilities is facilitated by the Disability Adviser, Student Assist. The Disability Adviser can be contacted by phone 02 6773 2897 or email disability.unit@une.edu.au
International Services
International Services (IS) provides support and advice for all international students. For information visit www.une.edu.au/elis/is/ or phone 02 6773 3192.
IT Help
The IT Service Desk if you first point of call for all IT related questions and problems, including online teaching, internet access and username and password problems. Contact the Service Desk on 67735000, by email at servicedesk@une.edu.au or in person in the Dixson Library Learning Commons. Or visit http://www.une.edu.au/it-services/students
Library
The University Library offers access to electronic resources, loans, advice on searching for information and a range of other services. Join the UNE Library email list for regular updates and tips. Visit www.une.edu.au/library or phone 02 6773 2458.
Medical Centre
The UNE Medical Centre is located in Claude Street, at the beginning of Elm Avenue. The Centre bulk bills and provides primary health care. Enquiries 02 6773 2916.
Oorala Aboriginal Centre
Oorala is a study and educational advisory centre for on campus and off campus Aboriginal and Torres Strait Islander students enrolled at the University of New England. The Centre coordinates the Indigenous Tutorial Assistance Scheme (ITAS) and assists students with enquiries about Abstudy, enrolment and academic progress, scholarhips and cadetships. Facilities for students at the Centre include a computer lab, tutorial rooms, kitchen and informal study areas. Phone 02 6773 3034 or visit www.une.edu.au/oorala
SHAPES (Sexual Harassment and Assault Peer Education and Support)
Sexual harassment or assault is any unwanted sexual behaviour which is offensive, embarrassing, intimidating or humiliating. SHAPES reps are students just like you. They are friends who will listen and can give information in a rumour-free environment. For a list of SHAPES reps contact any student residence or Student Assist. Visit www.une.edu.au/shapes.
Student Assist
Student Assist incorporates a range of services designed to support UNE students through their studies. These services include: Access Centres; Career Development; Counselling; Disability Support; Equity; and Service Quality. Contact Student Assist for assistance or advice to help you succeed in your studies. Visit www.une.edu.au/student-assist
Student Centre
The Student Centre is located in the TC Lamble Building, and includes Student Admission, Enrolment, Exams, Scholarships and Graduation. Contact the Student Centre via website www.une.edu.au/askune or phone 02 6773 4444. The Customer Service desk is open 10am-2pm Monday to Friday
Student Equity
The Student Access and Equity Officer is available to discuss issues relating to course or facilities access, discrimination or harassment. Contact can be either by phone 02 6773 2897 or email student.equity@une.edu.au