National Code

UNE ESOS Obligations

For more information on the ESOS (Education Services for Overseas Students) legislative framework, please click here.

Please download the Training Manual for UNE Staff: ESOS Framework.

UNE National Code Powerpoint Presentation

View the UNE National Code Powerpoint Presentation.

Standard 1: Marketing Information and Practices

• Marketing for International Recruitment

Standard 2: Student Engagement Before Enrolment

• Undergraduate Admission Rule
• Undergraduate Admission for International Students
• Postgraduate Admission for International Students
• The ESOS Framework
• English Language Requirements for Admission

Standard 3: Formalisation of Enrolment

• Refund of Tuition Fees for International Students
• Refund of Tuition Fees for English Language Centre (ELC) Students

Standard 4: Education Agents

• International Education Agents

Standard 5: Younger Students

• Under 18's - UNE Admissions Rule
• Care For and Services to Students Under 18 - International Services (IS) & English Language Centre (ELC)

Standard 6: Student Support Services

• International Student Support Services
• International Critical Incidents
• International Critical Incidents Immediate Response Checklist
• Care For and Services to Students Under 18 - International Services (IS) & English Language Centre (ELC)

Standard 7: Transfer Between Registered Providers or Locations

• International Student Transfer between Registered Providers or Locations
• Request to Transfer between Providers Form

Standard 8: Complaints and Appeals

• International Student Appeals
• Deferring and Suspending Enrolment - see also Section 19 (ESOS)
• Compassionate and Compelling Circumstances
• Student Rights & Responsibilities - English Language Centre (ELC)
• Student Complaints & Appeals - English Language Centre (ELC)

Standard 9: Completion Within Expected Duration

• Duration, Study Load and Mode
• Compassionate and Compelling Circumstances

Standard 10: Monitoring Course Progress

• Early Intervention Strategy - see also Section 19 (ESOS)
• Intervention Policy & Procedures - English Language Centre (ELC)
• Monitoring Student Course Progress - English Language Centre (ELC)

Standard 11: Monitoring Attendance

• Monitoring Student Attendance - English Language Centre (ELC)
• Compassionate and Compelling Circumstances

Standard 12: Course Credit

• Policy and Guidelines on Advanced Standing

Standard 13: Deferment, Suspension and Cancellation of Study

• Deferring and suspending enrolment
• Compassionate and compelling circumstances
• Student Rights & Responsibilities - English Language Centre (ELC)
• Student Complaints & Appeals - English Language Centre (ELC)

Standard 14: Staff Capability, Education Resources and Premises

• Recruitment
• Induction
• Performance Assessment
• Ongoing development of staff involved with the recruitment or delivery of education or client services to overseas students

International Services Guidelines For Complaints & Appeals

• Click to go to the ELIS Student Services page