Complaint & Grievance Information, Support & Referral

Areas that can help you within the University
The main areas that can provide assistance or receive complaints and grievances are Employment Equity & Diversity  (employment equity issues, sexual harassment and unacceptable behaviour such as racism or bullying, disability discrimination), Human Resource Services (salaries and conditions, OH&S issues), Student Assist (student equity issues, disability, counselling), the Service Quality Unit (complaints review, administrative processes) and the Student Centre (academic policies and regulations). Staff and students should contact one of these areas for guidance on which policies are relevant and which area is most suited to handle the complaint or grievance. Members of the Equal Opportunity Advisers team are also available to staff and students for intial referral, advice and support.

Residences
Students living in the Colleges and Wright Village also have access to the Residences' support processes. In the first instance please refer to your Resident Fellow/Leader/Assistant, a SHAPES rep or your Head of College/Residence. The link for the PDF document Residential College Code of Conduct 2008 can be found under  'Your Guide to Living @ UNE' on the 'Accommodation: living at UNE' web page.

UNE Ombudsmen
The University Ombudsmen are available for review of complaint processes and procedures if all other avenues have been exhausted. See the UNE Ombudsmen web site for details.  Guidelines are also contained in the University Handbook.

Other University organisations
Other University organisations such as Services UNE (which has taken on the roles of the former UNESA and UNEPA groups) and other staff-related organisations, such as staff Unions (CPSU-UNE Branch, NTEU-UNE Branch, also offer support and advocacy services for addressing complaints and grievances.

External Agencies
Members of the University and members of the public are also entitled to seek redress of grievances from relevant state and federal authorities such as the NSW Ombudsman, NSW Anti-Discrimination Board (ADB), the Human Rights and Equal Opportunity Commission (HREOC), the Australian Privacy Commission, and the Administrative Appeals Tribunal (AAT).  Employment Equity & Diversity staff can assist with advice about the types of matters these authorities handle.

'Who can help me?' posters &
Poster Text

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