Academic Skills OfficeThe academic staff in the Academic Skills Office (ASO) are there to support your learning. They can help you to develop and improve your study skills, time management and exam skills. They can assist you with any aspect of the writing process from analysing the question, through planning and structuring your answer, to editing your final draft. The ASO assists both internal and external students to succeed in their studies through one-to-one consultations with their very friendly and approachable staff via phone, video conference, email, bulletin board and in person. They also run study skills workshops, short courses and the tUNEup from home online university preparation course. The ASO has developed a wide range of learning support resources such as the ASO factsheets which address the most frequently experienced study skills and referencing problems and the tUNEup academic skills online interactive website. All of this information is on the ASO web site
ChaplainsUniversity chaplains are appointed by their faith group to provide spiritual/religious support and teaching, as well as practical help, to members of the university community - students, staff and their families. If you are experiencing problems and would like to talk them over with someone who can provide a religious or spiritual perspective, chaplains can:
The faith groups represented by chaplains at UNE are:
There is also a mosque with an imam who can help those who follow Islam. Islam
(Pro Vice Chancellors &) Deans of Faculties
English Language & International ServicesThe English Language & International Services was established to coordinate the international promotion of UNE and provide specialised support to on campus international students. The English Language & International Services offers many support services to UNE's international students, including:
The office also provides general course and scholarship information in response to enquiries, and processes applications from prospective international students.
First Year Advisors
As a new experience, university is exciting, but may be somewhat daunting. This is why UNE has First Year Advisors in each Faculty. First Year Advisors assist new students to identify their leaning needs and expectations. They will also introduce you to resources and strategies that will build on your academic skills to ensure success in your studies. They can help you with everything from essay writing and referencing to time management and research skills. Your First Year Advisor will offer individual consultations, workshops and seminars, Peer Assisted Study Sessions and a range of discipline specific resources. They will monitor your progress and, as your point of first contact, refer you to other appropriate university services. Contacting your First Year Advisor is easy.
Medical ServiceThere is a medical practice on campus, located near the residences. Offering the full range of general practice services, the doctors here also conduct minor operative procedures and make specialist referrals. Consultations are bulk-billed if you present a current Medicare Card when you arrive for your appointment. Many of the medical practices in Armidale will also bulk-bill if you present your student and Medicare cards.
Oorala Centre'A place where people come together' Oorala Aboriginal Centre provides personalised academic services for internal and external Aboriginal and Torres Strait Islander students. The Centre also provides a friendly place for relaxation and study by offering:
Hours: 9.00 am-5.00 pm, Monday to Friday
Research Services |
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Pro Vice-Chancellor Prof Peter Flood |
Dean of Graduate Studies Prof Kay Harman |
Manager, Research Office Fiona Pearson |
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http://www.une.edu.au/research-services/contact/
Level three (second floor), Lamble building.
Services UNE – Student Support
Services UNE is committed to making your experience at University as enjoyable as we can. We do this by providing student support in all areas of your social and academic activities. We can make a difficult issue seem far less of a problem. At the same time, we also take care of your welfare and provide activities for you to be involved in. The needs of all students are represented by the Undergraduate and Postgraduate Advisory and Representative Committees, ensuring an ongoing system of improvement for student support.
We can individually help you as a UNE student by:-
- providing a sympathetic hearing for any concerns you may have
- provision of advice, support and referrals relating to students’ academic and/or welfare matters including: Austudy/Youth Allowance and other Centrelink payments, legal matters, health, education, accommodation/housing and employment
- providing access to independent non judgemental, non-university staff with expertise in resolving student issues
Remember:
- no problem is too big or too small
- we take no action unless we are directed to by you
- we respect your decisions
Services UNE are involved in almost all areas of campus life and in particular we provide:-
- toll free number for external students
- facsimile and printing services
- The Breather (undergraduate) and the Writers’ Block (postgraduate) - free tea or coffee and provision of microwaves, refrigeration and lounge areas
- private study carrels for postgraduate students with 24/7 security access
- cultural and social events
- clubs, societies and groups
- postgraduate seminar series
- TUNE FM! - your radio station run by students of UNE
- Second Hand Bookshop which stocks a wide range of University prescribed and general texts.
- provision and distribution of International Student Identity Card
Note that the postgraduate center is currently only staffed by the Services UNE staff between 2.30pm and 3.30pm Monday-Friday. At other times postgraduate students should visit the Student Support Office (next to the New England Credit Union branch).
02 6773 3116, or External Students toll free 1800 627 541
02 6772 7633
http://www.servicesune.com.au/
(Undergraduate) East side of Main Courtyard.
(Postgraduate) Near Booloominbah, In the Black Rose Building.
Student Assist
Student Assist is an integrated service with staff who work together, when necessary, to ensure you have as smooth a passage as possible through your degree and into future employment. All students of UNE are entitled to use the services offered through Student Assist. These services include:
- Access Centres
- Career Development
- Counselling
- Disability and special needs support
- Equity
- Finance
- Service Quality Unit
Access Centres
The University of New England currently has 10 Access Centres available to UNE students. UNE Tamworth Centre and UNE Manning Valley Centre in Taree are staffed and provide information on UNE degrees and assistance for both prospective and current students as well as computers, video conference facilities at Tamworth, and printers for all students.
The other 8 Centres are based on TAFE campuses and are 24/7 Access with pincode entry obtained from Access Centres Operations Manager. These are in: Coonabarabran, Glen Innes, Gunnedah, Inverell, Moree, Narrabri, Tenterfield and Quirindi. These centres also provide computers, printers, internal phone and video conference facilities for UNE students.
Video conference study skills workshops are held each semester along with tutorials for a number of units. These workshops give the students at each centre an opportunity to meet each other and form study groups as well as providing support.
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Access Centres Operations Manager
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Tamworth Centre PO Box 591,
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Taree Centre PO Box 1375,
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Career Development
The careers staff can give advice regarding:
- choosing courses relevant to your chosen career
- resumé preparation
- interview preparation and job search skills
- employer visits and web links to appropriate graduate recruitment sites
- the WorkReady Scheme which is a formal program for UNE students to undertake work placement with employers. It provides a structured program for you to spend time with employers, applying 'hands on' the knowledge, skills and competencies learnt during your degree course.
02 6773 2897
Located on the West side of the cafeteria courtyard.
Counselling
The counsellors are prepared to talk with you about any issues. Typical examples of issues that students contact them about are:
- managing study and other commitments
- concerns about a relationship
- advice regarding support for special consideration
- grief and loss
- stress management
- coping with depression or anxiety etc.
Studying off campus
If you are studying at a distance you can access Student Assist by phone during normal office hours. If staff are not available to speak with you, the administrative staff will arrange a time for you to call back for a telephone session. Student Assist can also send you their pamphlets, recommend books, CDs and videotapes, and suggest local agencies in your area that may be able to help. Their web page is full of helpful information.
Attending residential schools
Usually students at residential schools have limited free time, so if you would like a face-to-face consultation, it helps to make an appointment before you come to Armidale. During the residential school times, appointments are available during lunch times and after hours if necessary.
Appointments are limited so make a booking before your residential school to secure a suitable time.
Studying off campus but living locally
If you live locally you can access the Service as any on-campus student would do. You can arrange face-to-face interviews, attend workshops, pick up pamphlets and use the facilities for job-search etc. As an on-campus client, you can borrow any useful resources that are available.
Confidentiality
Student Assist treats all student contact confidentially. The counselling component of the Service is completely confidential in that the counsellors are bound by their professional code of conduct. This means that the counsellors will not talk about you outside the Service unless you have given your written permission. It is only under very extreme circumstances, and in accordance with legal requirements (e.g. to protect the personal safety of someone), that the counsellors may be required to break confidentiality. All other staff have signed a confidentiality agreement.
02 6773 2897
counselling.service@une.edu.au
Located on the west side of the cafeteria courtyard.
Disability and Special Needs Support
The Disability Adviser facilitates special needs support, and the Student Access and Equity Officer is available to discuss issues relating to course or facilities access, discrimination or harassment.
Support and assistance are available for students with temporary or ongoing disabilities who may require support or special consideration during their studies. Support includes provision of note-taking assistance, alternative formats for examinations and adaptation of learning material. This support is also available to students with temporary disabilities arising from accidents and illnesses which may occur during the year. Students with special needs are encouraged to register with the Disability Adviser at the earliest opportunity so that appropriate support can be arranged.
02 6773 3487
02 6673 3619
http://www.une.edu.au/student-assist
Located on the west side of the cafeteria courtyard.
Equity
The University provides support for students belonging to equity groups. They may be students with a disability, students from low socioeconomic sectors, those from non-English speaking backgrounds, from rural and/or remote areas, or students with an educational disadvantage associated with gender.
Support for Indigenous students is also provided by the Oorala Centre.
Equal Opportunity Advisers
The Equal Opportunity Adviser team consists of people representing a broad cross-section of the University (staff and students) who are trained in all aspects of equal opportunity, including current legislation, mediation, affirmative action, diversity issues, conflict resolution, and who deal with complaints of racism and sexual harassment. They are available as points of first contact and can advise on sexual and racial harassment, or discrimination, act as mediators in disputes and provide referral information on avenues available to those seeking advice and support.
The team is coordinated by the Employment Equity and Diversity Officer. It supports the work of the Employment Equity and Diversity Unit and Student Assist and provides a crucial link in the maintenance of the University's internal procedures. An updated list of the University's Equal Opportunity Advisers is available from the Equity website.
Dispute Resolution
The University provides a number of avenues for resolution of grievances or disputes relating to discrimination or harassment. The Student Access and Equity Officer is available to provide advice on whether a complaint constitutes harassment or discrimination. Equal Opportunity Advisers (EOAs) are available for confidential discussions in relation to alleged harassment or discrimination and can provide an explanation of available options. EOAs can facilitate informal discussions between the parties to a dispute or, where requested, can provide mediation. An officer with the delegated authority of the Vice-Chancellor will investigate formal complaints in line with current policies and procedures. Students are encouraged to familiarise themselves with current policies. Whether or not the harassment/discrimination policies and procedures that exist within the University are used, students or staff members may take a complaint of harassment/discrimination directly to the Anti-Discrimination Board of NSW and/or the Human Rights and Equal Opportunity Commission. The Equity website can provide relevant contact details.
02 6773 3591
02 6773 3619
Located on the west side of cafeteria courtyard.
Finance
Student Assist staff can give students advice and help in dealing with financial problems including :
- coping with difficult financial situations - take an objective look at your finances and offer some strategies to get back to an even keel
- budget planning skills - balancing spending and income can be hard. Student Assist can help you go through your finances and show you where your choices lie
- problems with leases and tenancy issues
- Centrelink - are you getting the right rate? Have you been overpaid? What do you have to tell them about changes? Student Assist staff can help guide you through the maze of regulations
- Department of Fair Trading - consumer rights, credit information, etc.
- UNE Student Financial Assistance Scheme - UNE's student loan scheme may be able to help in tight situations.
A large amount of information is available on the Student Financial Assistance website (see link below), or contact our office for personal help.
02 6773 2897
Located on the west side of cafeteria courtyard.
Service Quality Unit
An independent body, the Service Quality Unit, monitors the quality of the service provided by the University's student related administrative activities. The mission of the unit is to ensure quality service to all students, staff and other users of the services provided by the University's administrative units. This is done by resolving complaints from students or on behalf of students.
http://www.une.edu.au/student-assist
Student Assist on CD
Student Assist has a series of CDs for students. Check out the descriptions and order form on the website.
Student Centre
The Student Centre provides the first point of contact for all administrative information and supports students' academic progression from admission through to graduation. Student administrative activities and services undertaken and delivered via the Student Centre include:
- Admissions advice, forms and processing
- Class and exam timetabling
- Enrolment and re-enrolment advice, forms, lodgement and processing
- Examinations advice, forms, oversight and results
- Fees and HECS advice, forms and processing
- Student records - managing student information systems, maintaining student records and providing academic transcripts.
Hours: Student Centre telephone lines are open 8.30 am - 4.30 pm Australian Eastern Standard Time, Monday - Friday (excluding public holidays).
The Student Centre front counter is open 10 am - 2 pm, Monday to Friday (excluding public holidays).
You can find instant answers to many of your questions or contact UNE directly via AskUNE
Student Centre Level two (first floor) of the TC Lamble Building