Disability Support Office Services Charter
The management and administration of your enrolment is a joint arrangement with the University and yourself having mutual responsibilities. The University's primary responsibility is to provide you with expert information, tools and support to help you self-manage your studies. Support can be provided by the Disability Support Office located in Student Assist. Your primary responsibilities are: to understand your course requirements; to complete on-line enrolment when required; to maintain a constant assessment of your course progression towards your graduation; and to seek support and help early before the situation gets out of hand and difficult to repair.
Our Mission
To provide support services to students with a disability to enable them to successfully participate in the University of New England community on the same basis as students without a disability.
Our Charter
This Charter is based on the assumption that you will have access to an internet enabled computer. The following chart outlines our respective mutual responsibilities and provides the links to the tools that are available to you.
| What the Disability Support Office can assist you with | ||
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| Disability Support Office Responsibilities | Your Responsibilities | Tools |
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To ensure that, as far as practicable, students with a disability studying at UNE are able to participate in a course or program on the same basis as a student without a disability. This means that the person will be given the opportunity to use facilities and services at UNE that are comparable with those offered to students without disabilities. |
To register each year and provide relevant Health Professional documentation to the Disability Unit as soon as possible and as requested. If the disability is temporary or if your requirements change over time, new documentation will be required. The Disability Support Office may request new documentation from time to time. |
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To provide reasonable adjustment/s so that a student with a disability can participate on the same basis as a student without a disability. Adjustments will not be allowed if health professional documentation is not submitted to the Disability Support Office.
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To provide recent, timely, and accurate health professional documentation when requested to do so by the Disability Support Office (School reports are not acceptable). |
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To provide referral to accurate and accessible information about all the support services available to help you through your time at the University including any formal complaints or appeals that you wish to make. |
To search for online support and request personal support as soon as you think you will need it. |
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To communicate with you in a timely and reliable manner. To ensure that your personal information is treated within appropriate privacy and confidentiality. |
To use UNE's official communications systems including AskUNE and your UNE email account. To keep your contact details updated through MyUNE. To communicate with the University in a timely and reliable manner. To check regularly and frequently your email account(s) and your postal address for any post and/or hard copy materials. If you do not wish to use your UNE email account, request assistance from ITD support to have your emails forwarded to your preferred email account. The Disability Support Office will only use your UNE email address for correspondence. |
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To promote student support services – with a focus on students with a disability to be given assistance where required to enable them to participate on the same basis. |
To actively be part of the UNE community and raise issues with documentation attached where you think the UNE can make improvements or give feedback on how your studies have been assisted through the Service Quality Unit.
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What the Disability Support Office cannot assist you with |
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Disability Support Office Responsibilities |
Your Responsibilities |
Tools |
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We cannot provide assistance to students to gain: extensions of time on assessments/assignments; special examinations; or special consideration. |
To seek timely administrative, personal and academic support before matters are beyond help, and to provide appropriate evidence to support your application for special help. In the first instance, contact your relevant unit co-ordinator or school office. Some schools have their own school policy about this and you will need to follow their requirements.
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Special Examinations, Special Consideration and Special Extension of Time |
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We do not write letters of support to lecturers for students being unwell or using their disability as an excuse for not meeting course requirements. |
If unwell, and you are unable to meet an assignment/assessment deadline, contact your relevant unit co-ordinator as soon as possible, or the school office. As you are enrolled in a course of study, your disability cannot be used as the reason for not completing your assignments/assessments, unless it is a recent occurance eg: you have an epileptic attack on the day of an exam.
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We do not provide personal equipment or services. |
When enrolling, it is the student’s (whether they have a disability or not) responsibility to to:
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Edwards Coaches – bus timetable Mac1 02 6773 5133 |
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We are unable to provide references or assistance for Centrelink, scholarship applications or grant writing submissions. |
To follow the instructions for these applications and source the relevant documentation. |
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We do not enrol students in units, courses or submit assignments. |
To follow the procedures on how to do these that can be found at the appropriate website. If you are having trouble with enrolling, you can contact the Student Centre through AskUNE. If you are unable to submit an assignment electronically, you can contact ITD.
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