Home Machine FAQ

Antivirus Home Machine Frequently Asked Questions

What is Sophos?

Sophos is an enterprise level antivirus software used by government institutions, large corporate entities and Universities worldwide. Sophos is now the University's enterprise wide antivirus software solution. UNE holds a site license which covers:

  • All University owned machines
  • Staff and Student private home computers (one per person)

Detailed information about Sophos can be obtained at the Sophos Website.

Why should I install Sophos?

Every computer connected to the internet should have current antivirus software installed. If you do not currently have antivirus protection on your computer, or your current software is old and out-of-date, Sophos will offer you enterprise level antivirus protection at no cost to you. Sophos has a large database and will provide your computer with increased protection.

Detailed information about Sophos can be obtained at the Sophos Website.

Note: It is highly recommended that you install this software, however UNE is not responsible for any misuse, hardware failure, or issues that arise from its installation and usage.

Is it really free to install?

Yes. UNE owns a site license for all University staff computers and as part of this license is able to provide the Sophos software free for staff and student private home computers. All that is required is a UNE username and password.

What operating systems are supported?

Sophos is available for Windows 7, 8 and 10 for 32-bit and 64-bit systems as well as MacOS 10.9+.

How do I install?

  1. You will first need to uninstall any current antivirus software on your computer before downloading Sophos. For a list of antivirus software that may be installed on your computer click here.
  2. Review the detailed installation instructions

What happens after installation?

After first downloading the installer you may encounter an unusually large file as your first download. This will only be for the first download while Sophos updates its antivirus database. After that, updates will generally be of minimal file size.

Sophos will automatically update its virus definition database while you have a UNE username and password to authenticate and receive updates. However, approximately every six months you may be required to re-install the Sophos installer package as new updates for the software are released.

How do I get updates?

Sophos will automatically update its virus definition database while you have a UNE username and password to authenticate and receive updates.

What about my current antivirus program?

You will need to uninstall your current antivirus program and restart your machine before installing Sophos. For advice on how to do this please contact the vendor of your antivirus software package. A list of names of possible antivirus software already installed on your computer can be found here.

What do I do if I have problems installing?

Ensure you have uninstalled any current antivirus software running on your machine.

Try re-starting your computer before attempting another installation.

Search through the detailed installation instructions for help.

Limited support will be provided to students and staff using Sophos on their private home computers by the IT Service Desk.  The IT Service Desk can be contacted via email (using your UNE email address) or telephone 02 6773 5000. Please include as much information about the error as possible when you contact the Service Desk.

Note: It is highly recommended that you install this software, however UNE is not responsible for any misuse, hardware failure, or issues that arise from its installation and usage.

What happens if I cease to be a student at UNE?

You will no longer be able to receive updates to your Sophos antivirus software without a valid UNE username and password. You are also expected to remove the program from your computer as a condition of this license.

What happens if I cease to be a staff member at UNE?

You will no longer be able to receive updates to your Sophos antivirus software without a valid UNE domain username and password. You are also expected to remove the program from your computer as a condition of this license.

How many private home machines can I install Sophos on?

The license allows one personal machine per student or staff member. Installing on additional machines will breach your license agreement.

Is Sophos easy to use?

The Sophos interface is similar to most other antivirus software and is user friendly. For a detailed user manual click here.

I want to install Sophos but I don't know what my current antivirus program is called so I can remove it. Can you help?

Click here for a list of possible antivirus programs that might be on your computer.

I received an error during the install: "Windows cannot find' C:\SAVSCFXP\InstallSophos.bat'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search"

This error is caused by changing the destination folder before hitting the install button at the stage below. Attempt the installation process again but keep the destination folder as "C:\" as per the image below. If the error occurs again, uninstall Sophos as per the installation instructions and begin the download and installation process again. Remember to ensure the Destination Folder is not changed.

I received an error during the download: "H:\\WindowsStudentInstall.exe.part could not be saved, because the source file could not be read. Try again later or contact the server administrator."

This means your connection to the server for the download has been temporarily disrupted and the connection has been lost. This error is more likely to occur during peak times for internet access from your internet service provider. Those on low bandwidth are more likely to encounter this error as it takes longer to download thus more likely to have connection disruption.

Try to download again at another time. If the error persists report it to the service desk via email (using your UNE email address) or telephone 02 6773 5000. Please include as much information about the error as possible when you contact the Service Desk.

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