Legislative Compliance - ESOS and National Code

Standard 1: Marketing Information and Practices

Standard 2: Student Engagement Before Enrolment

Standard 3: Formalisation of Enrollment

Standard 4: Education Agents

Standard 5: Younger Students

Standard 6: Student Support Services

Standard 7: Transfer Between Registered Providers or Locations

Standard 8: Complaints and Appeals

Standard 9: Completion Within Expected Duration

Standard 10: Monitoring Course Progress

Standard 11: Monitoring Attendance

Standard 12: Course Credit

Standard 13: Deferment, Suspension, and Cancellation of Study

Standard 14: Staff Capability, Education Resources, and Premises

Standard 15: Changes to Registered Providers' Ownership or Management

International Services Guidelines For Complaints & Appeals