International Student Complaints

Your complaint is informal if you don't want the University to keep a written record of the complaint, the process of investigating it and the outcome. Informal complaints should first be raised with the person you feel is responsible for the problem. If you're not sure who this is, or you don't want to approach that person yourself, contact International Services (02 6773 3854) for confidential advice.

Your complaint is formal if you do want the University to keep records of the complaint, the process of investigating it and the outcome. For information regarding complaints and how to register a formal complaint through the Student Grievance Unit visit the Complaints, Compliments and Feedback page, here you can complete the online Complaints form.

All University-wide rules, policies, protocols, procedures and guidelines are contained within the UNE Policy Register.