We can help
Who to contact
In an emergency, phone 000.
Then call UNE's Safety and Security on 02 6773 2099.
National Support Number (24-hour support): 1800 572 224
Campus assistance and support
If you’ve been assaulted, or have experienced threatening or inappropriate behaviour as a member of the UNE community, we can help you.
Safety and Security Team
If you're concerned about a situation on campus, get 24/7 assistance from Campus Safety and Security by phoning 02 6773 2099.
Counselling Service — for staff and students
If you are a student — you can access our free and confidential UNE Counselling service during office hours —
9.00 am to 4.00 pm, Monday to Friday — on 02 6773 2897.
UNE college students are also encouraged to speak to staff members and support staff in their college.
If you are a UNE staff member — you can consult with UNE Counselling about how to support a student, and to seek immediate support for themselves. For ongoing counselling, staff can access the UNE’s Employee Assistance Program.
Student Grievance Unit
What happens when you contact someone at UNE for support
You are in control
We will listen to what you want and assist you as you wish.
We will not take any action unless you want us to — except if there is an immediate threat of danger to you or someone else.
We will put your safety first
We will do everything we can to make sure you are safe.
Sometimes we will need to take steps to ensure the safety of others as well. We will always try to discuss this with you.
We will assist you to get any help you may need and want including medical care, counselling and reporting to the police.
We will listen
We will ask what you need, what your immediate circumstances and concern/s are, and listen to what you have to say.
Whenever possible, we'll only ask you once to tell us what happened.
We will ask you what you think will help you
In order to help, we need to understand what’s important to you. We will give you as much information as possible so you can decide the best possible action for you, however we will need to know what’s most important so we can give you the right guidance. e.g. 'I want to feel safe when I come to class'.
We will explain and explore options
We will tell you what options are available, how they might help and what each path would look like for you. It’s up to you to decide which option is most appropriate for you.
Sometimes we will need to take steps to ensure the safety of others. We will always try to discuss this with you.
We will talk to you anonymously
If you do not want to tell us who you are, we can still give you as much information as possible to help you. However we can assist you better if you let us know who you are.