UNE Owned Machines Frequently Asked Questions
Contents
- Am I on the UNE domain?
- How do I get Sophos for a PC on the ‘UNE’ domain (explained above)?
- How do I get Sophos for a PC not on the ‘UNE’ domain?
- How do I get Sophos for a University owned MAC Computer?
- I run a windows operating system on my MAC, e.g. dual boot, VM ware or equivalent, how do I get Sophos on my machine?
- Will software updates occur automatically?
- Can I opt out of Sophos?
- Why are we using Sophos Antivirus?
- What is the rollout schedule?
- I have Sophos on my computer but my previous antivirus product has not been removed. What should I do?
- What if I buy a new computer in the future?
- I am a University staff member that works from another location, i.e. Sydney how do I get Sophos?
- I am a Postgrad student working at the University, which version of Sophos should I install on my computer?
Am I on the UNE domain?
You are logged into the ‘UNE’ domain if at the time of logging into your computer the third field (below the password field) has ‘UNE’ displayed before clicking to login. Some machines don’t have a third field when logging on, i.e. MAC computers and thus you are not on the domain.
How do I get Sophos for a PC on the ‘UNE’ domain (explained above)?
During the rollout; 3rd – 25th August, the Sophos management console will push out the installation of the Sophos Antivirus software. This includes automatically removing any existing antivirus software on the machine. The user might notice the Sophos Shield pop-up in the right hand system tray, but otherwise all changes will occur while they work. Nothing needs to be done by the staff member, although they may be asked to perform a restart at some stage during the week.
The McAfee license ends on 25th August and any machines that have not upgraded their antivirus software before that date will be unprotected against viruses and other electronic attacks.
After the 25th August, please email the service desk (servicedesk@une.edu.au) with the name of your machine (instructions below) and we will push the Sophos software to your machine on your return.
Be aware an unprotected computer can be virus ridden in minutes so please do not delay in organizing the installation.
Find your machine name on PC:
Go to control panel → Double click on System → Click on the Computer Name Tab → Machine Name is found next to Full Computer Name e.g. UNE_001.ad.une.edu.au
How do I get Sophos for a PC not on the ‘UNE’ domain?
PC users not on the domain named ‘UNE’ will have to self install in order to become part of the managed console. After this installation all updates will be automatic, only the initial install has to be done manually. Staff will need to uninstall any current antivirus software on their computer and restart their machines before installation. Instructions and a CD with the software will be forwarded to any IT technical officers in your area and available from the Service Desk.
The McAfee license ends on 25th August and any machines that have not upgraded their antivirus software before that date will be unprotected against viruses and other electronic attacks.
Be aware an unprotected computer can be virus ridden in minutes so please do not delay in organizing the installation.
How do I get Sophos for a University owned MAC Computer?
MAC users will have to self install in order to become part of the managed console. After this installation all updates will be automatic, only the initial install has to be done manually. Staff will need to uninstall any current antivirus software on their computer before installation. Instructions and a link to the software are available here.
I run a windows operating system on my MAC, e.g. dual boot, VM ware or equivalent, how do I get Sophos on my machine?
You will need to install Sophos on each side, MAC operating system and Windows operating system, of your machine.
For the MAC side please consult the “How do I get Sophos for a MAC computer?” question in the FAQ above.
For the Windows side, please consult the “How do I get Sophos for a PC not on the ‘UNE’ domain?” question in the FAQ above.
Will software updates occur automatically?
The McAfee license ends on 25th August and any machines that have not upgraded their antivirus software before that date will be unprotected against viruses and other electronic attacks.
If you are on the UNE domain, please email the service desk (servicedesk@une.edu.au) with the name of your machine (instructions below) and the date of your return and we will push the update to your machine on your return.
If your PC is not on the domain or you are a MAC user then please install Sophos from the links provided in the next few days at first opportunity.
Be aware an unprotected computer can be virus ridden in minutes so please do not delay in organizing the installation.
Find your machine name on PC:
Go to control panel → Double click on System → Click on the Computer Name Tab → Machine Name is found next to Full Computer Name e.g. UNE_001.ad.une.edu.au
Can I opt out of Sophos?
It is a requirement that all machines connected to the University network be protected with Sophos Antivirus. Therefore, once Sophos antivirus is installed on your system, it cannot be uninstalled unless permission is granted by the central administrator. If you have a genuine case for uninstalling Sophos please contact the Service Desk via email. The implementation of Sophos antivirus is to protect the UNE computing environment by reducing malware infection, data loss and malicious URLs.
The introduction of a centrally managed antivirus product is in the best interest of the university and is supported by the University’s IT Security Policy (D10/39292) and the Rules for the Use of Information and Communication Facilities and Services (D09/112214).
Why are we using Sophos Antivirus?
Sophos was selected after the project team tested three options against certain criteria including level of protection, cost, risk and ease of deployment. Sophos was found to pickup viruses that its competitors missed and its managed console environment will give UNE increased control over virus protection. Details on the Sophos product can be found at http://www.sophos.com/
What is the rollout schedule?
During the 3rd – 25th August we will be rolling out Sophos Antivirus across campus.
The rollout schedule is as follows:
- Rollout to IT Staff (testing rollout procedures) - 13th - 19th July 2010
- Rollout to HR, Dixson Library, School of BEPP - 27th - 30th July 2010
- Rollout across campus - 3rd - 25th August 2010
I have Sophos on my computer but my previous antivirus product has not been removed. What should I do?
The installer is programmed to remove most antivirus products however, with the wide range of antivirus products and variations available it is not possible for the installer to remove every type of antivirus product.
When you notice that you have both antivirus products on your computer, the Sophos blue shield plus one other, then take steps to remove your current antivirus program (as per the Vendor instructions for that particular program) and restart your computer. You should be left with Sophos antivirus. If further issues occur, please contact the Service Desk on 6773 5000 or servicedesk@une.edu.au.
What if I buy a new computer in the future?
When you purchase a new University owned machine through either Dell or MAC1 Sophos will be installed as part of the Standard "Image" of programs. Once you connect to the internet, updates to the Antivirus database will automatically be downloaded.
I am a University staff member that works from another location, i.e. Sydney how do I get Sophos?
All University staff or people associated with the University conducting University business are entitled to use Sophos. Please refer to the “How do I get Sophos for a PC not on the ‘UNE’ domain?” question in the FAQ above.
I am a Postgrad student working at the University, which version of Sophos should I install on my computer?
If you are using a UNE owned machine; you should install the Sophos for Staff on UNE owned machines. If you are logged into the UNE domain (explained above) then the new program should install automatically. If you are not logged into the domain, you will need to use the Sophos Installation CD available from the Service Desk. Do not install the Sophos for home computers on your machine.
If you are using your personal computer on the University's network, then the Sophos for home computers should be installed. Please refer to the information in the Sophos for Home computers for further instructions.