Unit information

Please note that the unit can also be studied in the Diploma in Agriculture or other undergraduate courses (as CSLT402).

CSLT402/502 Client service skills for agricultural consultants

View this unit in the UNE courses and units section

Module 1 ─ Whole of Enterprise Planning

1. Enterprise evaluation

  • Gross margin
  • Machinery costs
  • The whole farm system
  • Record-keeping
  • Cost body in the profit analysis

2. Farm plan—resources

  • Soil and land classification
  • Infrastructure
  • Depreciation versus repairs and maintenance
  • Monitoring performance

3. Farm resource allocation

  • Defining resources available
  • Sustainability of resource use

4. Benchmarking the farm business

  • Why benchmark
  • Financial reports used in farm benchmarking
  • Profit and loss statement
  • Balance sheets
  • Financial benchmarks
  • Natural resources benchmarks
  • Human resource benchmarks
  • Interpretation of benchmarking

5. Strategic resource allocation

  • Where to from here
  • Restructure
  • Retirement

6. Introduction to succession planning

  • When should succession planning start
  • Getting started
  • The meeting

Module 2 — Communication, facilitation and negotiation

1. Communication

  • Communication principles
  • Communication styles
  • Developing your communication skills
  • Effective presentations
  • Communicating in conflict situation

2. Principles of facilitation

  • What is facilitation
  • Group psychology
  • Facilitation tools and techniques

3. Principles of persuasion

  • Consulting the client
  • Packaging the content

4. Principles of negotiation

  • Negotiation and agricultural consultants
  • Skills required to negotiation
  • Important negotiation concepts
  • Negotiation tools
  • Conflict analysis
  • Preparing for a negotiation
  • Problems you might encounter

Can we help you?

We encourage you to contact us to discuss your enrolment

Unit Coordinator

Rachelle Hergenhan
Email: rhergen4@une.edu.au

Sheep CRC Education Program Manager

Steve Walkden-Brown
Phone: +61 2 6773 5152
Email: swalkden@une.edu.au