Unit information
Please note that the unit can also be studied in the Diploma in Agriculture or other undergraduate courses (as CSLT402).
CSLT402/502 Client service skills for agricultural consultants
View this unit in the UNE courses and units section
Module 1 ─ Whole of Enterprise Planning
1. Enterprise evaluation
- Gross margin
- Machinery costs
- The whole farm system
- Record-keeping
- Cost body in the profit analysis
2. Farm plan—resources
- Soil and land classification
- Infrastructure
- Depreciation versus repairs and maintenance
- Monitoring performance
3. Farm resource allocation
- Defining resources available
- Sustainability of resource use
4. Benchmarking the farm business
- Why benchmark
- Financial reports used in farm benchmarking
- Profit and loss statement
- Balance sheets
- Financial benchmarks
- Natural resources benchmarks
- Human resource benchmarks
- Interpretation of benchmarking
5. Strategic resource allocation
- Where to from here
- Restructure
- Retirement
6. Introduction to succession planning
- When should succession planning start
- Getting started
- The meeting
Module 2 — Communication, facilitation and negotiation
1. Communication
- Communication principles
- Communication styles
- Developing your communication skills
- Effective presentations
- Communicating in conflict situation
2. Principles of facilitation
- What is facilitation
- Group psychology
- Facilitation tools and techniques
3. Principles of persuasion
- Consulting the client
- Packaging the content
4. Principles of negotiation
- Negotiation and agricultural consultants
- Skills required to negotiation
- Important negotiation concepts
- Negotiation tools
- Conflict analysis
- Preparing for a negotiation
- Problems you might encounter
Can we help you?
We encourage you to contact us to discuss your enrolment
Unit Coordinator
Rachelle Hergenhan
Email: rhergen4@une.edu.au
Sheep CRC Education Program Manager
Steve Walkden-Brown
Phone: +61 2 6773 5152
Email: swalkden@une.edu.au