Quality Management

Plan, Act, Evaluate, Improve

The approach to Quality Management at UNE is based on a commitment to continuous improvement enacted through the four-stage quality cycle of Plan, Act, Evaluate, Improve.

Plan: denotes formal planning at all levels including university level strategic planning, and planning by organisational units.

Act: includes all the intentional activities that are undertaken to meet objectives, implement plans and produce outcomes.

Evaluate: incorporates two aspects: monitoring and review. Monitoring is a short- and medium-term activity mainly for management, formative and developmental purposes. Review is a longer term and more formal process that has both formative and summative purposes.

Improve: identifies the process by which the results of evaluation, both monitoring and review, are fed back in order to generate improvement. This may cause modification to an existing plan or development of a new plan, and thus the cycle commences once more.

Monitoring and managing academic policy and procedure ensures UNE’s compliance with the Higher Education Standards Framework (HESF) and our registration as a tertiary education provider with the Tertiary Education Quality Standards Agency (TEQSA) Act. Educational Quality informs and supports quality assurance throughout the University by providing information, analysis and reports in support of UNE’s educational quality monitoring and reviewing processes.